Frequently Asked Questions

1. Are your products legal in the UK? Yes. All healthcare and OTC products are UK-licensed or supplied with a valid UK prescription. Supplements comply with UK food law.

2. Do you sell prescription-only medicines (POM)? NO. We only sell OTC drugs, healthcare products, and food supplements.

3. Are supplement health claims authorised? We comply with UK regulations and do not make unauthorised medicinal claims.

4. How are products regulated and tested? All products meet GMP standards and MHRA guidance. Supplements are batch-tested and certified.

5. Can supplements interact with medicines? Yes. Consult your GP or pharmacist before combining supplements with medicines.

6. What about allergens and ingredient transparency? Full ingredient lists and allergen declarations are provided on product pages.

7. How should I store products? Store below 25°C, away from sunlight and moisture. Keep out of reach of children.

8. What if I experience side effects? Stop use and seek medical advice. Report serious reactions to NHS 111 or MHRA Yellow Card.

9. Do you provide clinical advice online? We offer general information only. For medical advice, consult a qualified clinician.

10. How do I place an order and what about delivery? Order online. Delivery details are shown at checkout. Sensitive items use special packaging.

11. Can I return products? Opened items cannot be returned unless faulty. Unopened items may be returned within 14 days.

12. Do you ship outside the UK? Mainly within the UK. International orders depend on local laws. Contact support for details.

13. What about privacy and data protection? We follow UK GDPR. See our data protection policy.

14. Payment and pricing: We accept major UK cards and online methods. Prices include VAT.

15. How can I contact customer support? Email: info@nompharma.com or call +44 7482 927036 (Mon–Fri 09:00–17:00).

16. Are there age restrictions? Yes. Some products are for adults 18+. Age verification may apply.

17. Product authenticity: We source from authorised suppliers. Report suspected counterfeit immediately.

18. Recalls and safety notices: We monitor MHRA and manufacturer alerts. Affected customers will be notified.

19. Do you offer subscriptions or repeat orders? Yes. Available for eligible products.

20.Where can I find detailed policies? Full terms, privacy, returns, and good governance policies are available via the links in the website footer or on request.”